Processing Time
Please allow 2–5 business days for your order to be processed and shipped.
During holidays or peak periods, slight delays may occur depending on order volume.
Shipping Options (U.S.)
- USPS Ground Advantage (3–10 business days from Los Angeles): $6.95 flat rate
- Free Shipping on U.S. orders over $100
- Express Shipping (2–3 business days): $15
If you're in a hurry, we recommend choosing Express Shipping at checkout.
International Shipping
We currently ship to Canada, Australia, New Zealand, Japan, South Korea, and select Western European countries including the UK.
Shipping fees, duties, and taxes will be calculated at checkout.
Tracking Status
If your tracking shows "pre-shipment," your package has left our facility but hasn't been scanned by the carrier yet.
It usually updates within a few days.
Delivery Delays
If your order seems stuck in transit, it may be delayed by the shipping carrier. Most packages still arrive within a few days.
Lost or Missing Packages
If your tracking says "delivered" but you haven’t received it, please reach out to us at info@mutedclay.com — we’re happy to help.
Thanks for your patience and support. We’re working hard to get your order to you quickly and safely!